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Our people

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Over 500 professionals work at the Netherlands Authority for Consumers and Markets (ACM). What is our mission? It is creating a level playing field for businesses, and informing consumers so they will stand up for their rights. Finding the best solution to the complex problems that ACM detects is not an easy task. When tackling these problems, all …

Organizational structure

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Board The Board of ACM consists of 3 members. Corporate departments Policy and Communications Department Office of the Chief Economist and ACM Academy Taskforce on Data and Algorithms Corporate Services Department Legal Department Regulatory departments Consumer Department Energy Department Telecommunications, Transport and Postal Department …

International cooperation - energy

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The Netherlands Authority for Consumers and Markets (ACM) makes sure there is competition on the energy market. Competition delivers benefits to consumers. Because of competition, many energy companies seek to be the best and the most affordable. As a result, consumers have more choice. Read more about the energy wholesale market (in Dutch) The …

Our duties

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The Netherlands Authority for Consumers and Markets (ACM) is charged with: competition oversight; sector-specific regulation of several sectors; enforcement of consumer protection laws. Our objective is to ensure that markets work well for people and businesses. ACM enforces the rules that apply to businesses by combating unfair practices, and by …

Our oversight style

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Our oversight style is the way the Netherlands Authority for Consumers and Markets (ACM) carries out its tasks. The effect of our actions is central. Imposing sanctions on the violators is not our sole objective. We also wish to tackle the underlying causes of those violations, and to prevent repeat offenses. To that end, we are able to choose …

Consumer education: ACM ConsuWijzer

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By informing consumers, ACM can prevent problems, tackle areas of concern, and promote competition. Consumers who know their rights and take action stimulate companies to play by the rules and do their best. Through consumer information portal ACM ConsuWijzer, ACM educates consumers about their rights. Using campaigns, information and other tools, …

Submitting your tip-off or indication to ACM

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Is a firm not playing by the rules? Are, for example, your competitors concluding agreements regarding prices or customers? If so, please let us know. You can do this anonymously as well. Your tip-off can help us track down violations. Consumers may contact ConsuWijzer You are considered a consumer if you purchased a product or a service, and this …

Confess your involvement in a cartel

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Have you made arrangements with your competitors? Or do you exchange information, for example about prices, markets, customers or contracts? If so, your activities are then considered a cartel. Cartels harm consumers and other companies. That is why the Netherlands Authority for Consumers and Markets (ACM) takes actions against cartels. One …

Submit tip-offs anonymously

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Do you have valuable information for us, but you will be personally at risk the moment it becomes known that you have helped ACM obtain this information, for example, you might lose your job, your supplier might no longer be interested in doing business with you, or you might lose customers? In that case, you may submit your tip-off anonymously to …

Tip off

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Please note that, while you may submit your tip-off or complaint to us in English, we can only give you advice in Dutch. …

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