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Geen toegang | Access denied (403)

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U heeft geen toegangsrechten voor deze pagina. Controleer of u het juiste adres in de adresbalk heeft ingevuld. Ga naar de homepage of het door u gewenste menuonderdeel. Of zoek op de website van de ACM …

Privacy & sociale media/externe platforms

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De websites van de ACM en ACM ConsuWijzer dragen niet actief bij aan het delen van uw persoonsgegevens met anderen. Maar als u gebruik maakt van de ‘Deel deze pagina’-knoppen op deze websites, dan bestaat de mogelijkheid dat het sociale mediakanaal waarop u deelt, deze als ‘interesse’ aan uw profiel toevoegt. Social media ACM Voor onze …

Privacy & Social Media

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The websites of ACM and ACM ConsuWijzer do not actively share your personal data with third parties. However, if you use any of the ‘Share this page’ buttons on our websites, then there is a possibility that the social-media channel on which you share that information may add that information as an ‘interest’ to your profile. Social Media and ACM …

Privacy statement (Facebook)

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ACM ConsuWijzer is the consumer information portal of the Netherlands Authority for Consumers and Markets (ACM). The Facebook page ‘ACM ConsuWijzer’ is operated by ACM. If you would like to know how ACM/ConsuWijzer handles your privacy and social media, please find more information here: https://www.consuwijzer.nl/privacy and Privacy and social …

Martijn Snoep

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Since September 1, 2018, Martijn Snoep has been the Chairman of the Netherlands Authority for Consumers and Markets (ACM). Mr. Snoep obtained his law degree from Erasmus University Rotterdam. Until his appointment at ACM, he worked at De Brauw Blackstone Westbroek for 28 years. Operating from both their Amsterdam and Brussels locations, Mr. Snoep …

Registratieformulier Pakketvervoerders

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Vul dit formulier in als u zich bij de Autoriteit Consument & Markt (ACM) moet registreren als pakketvervoerder. Dit moet als u voldoet aan 2 voorwaarden: U verzamelt, sorteert, bezorgt of distribueert pakketten tot 31,5 kilo. Er werkten in het afgelopen jaar gemiddeld 50 of meer personen voor u, die betrokken waren bij uw pakketbezorgdiensten in …

Complaints about ACM

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The Netherlands Authority for Consumers and Markets (ACM) aims to do its work with the best possible care. However, do you feel you were nevertheless treated incorrectly? If so, you have the opportunity to file a complaint. Finding a solution As soon as we receive your complaint, we will start examining what appears to be the issue. We will first …

Reporting spam to ACM

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Have you received spam? And has it caused you inconvenience? File a report with the Netherlands Authority for Consumers and Markets (ACM). We are able to deal with spammers who distribute unwanted messages from the Netherlands. Fines can be as high as EUR 900,000. Why file a report? In order to be able to deal with spammers, we need evidence. And …

Legal advice

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Are you a business or business owner, and do you have any questions about competition rules or consumer rights? Or would you like to submit a tip-off or complaint to ACM? You can reach us by calling +31-70-7222-000 from Monday through Friday between 8:30 am and 5:30 pm. Are you a consumer? Do you have questions or problems regarding a non-business …

Information for companies and individuals on how to pay fines

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Has the Netherlands Authority for Consumers and Markets (ACM) imposed an administrative fine on you or your company? If so, please note it is important that you pay your fine on time. If you fail to do so, you may face additional charges. The procedure for payment and how to prevent additional charges is explained below. Within what period should …

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